- Find the item in your Purchase History - opens in new window or tab.
- Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
- Select Ask eBay to step in.
What happens if eBay steps in?
What happens after you ask eBay to step in. We'll review your case and resolve it in the fairest way possible. We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information. Once we've made a decision, we'll let you and the buyer know.
How do I contact eBay to resolve a problem?
You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available.2019-11-06
How long do I have for eBay to step in?
When you can ask eBay to step in Most sellers want to fix problems for their buyers, so if you're still talking, give them a little longer to figure things out. You have up to 21 days after you start your request to ask us to step in.
How long does eBay take to step in?
We normally come back with an answer within 48 hours, though it might take longer if we need more information. Once we've made a decision, we'll send you and the seller an email to let you know.
How do I ask eBay to step in as a seller?
- Find the order in My eBay Sold - opens in new window or tab and select View request details.
- Select Ask eBay to step in and help, and follow the instructions from there.
Can eBay step in after 30 days?
Once you've let the seller know there's an issue with your order, they have 3 business days to make things right. After that, you can ask us to step in. However, if you and the seller are working on a solution, you don't need to ask us to step in as soon as the 3 business days are up.
Can you get scammed on eBay?
It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Here are some of the most common ways eBay sellers are scammed.2021-06-28
How do I get a refund through eBay?
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
Are you protected with eBay?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.