- Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password).
- Scroll down to Devices. Find the modem and select Restart Modem.
- Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes.
How long does it take for xfinity to fix Internet?
Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway (our all-in-one WiFi modem and router). The process takes about 10 minutes, and you won't lose your home network settings.