I am unable to open the lid of the Bosch Tassimo.
You can't use javascript in your browser.Javascript is required for the best experience on our site.
The sections in yellow are optional and will depend on what the client does with the data.
The grey sections should be retained, but the details need to be changed to reflect the types of data the client collects.
The template privacy policy and information concerning technical legal or professional subject matter is for guidance only and to assist you in preparing your own policy.It is not tailored to your specific requirements and does not constitute legal or professional advice.Vaimo does not assume any responsibility for the information contained in this document.
The policy gives you information about the personal data we collect, how we keep it secure, and your rights regarding the information we hold about you.
If you purchase or use any of our products or services, visit our stores, use a mobile device, or provide us with information, this policy applies to you.
The full company name is a company incorporated in a country or state with other group members.
We understand that privacy and the security of your personal information is important and we are committed to maintaining the trust and confidence of the visitors to our websites and our customers.
We are committed to being transparent about the data we collect and how we use it, and we will always handle your data fairly and legally.
Our websites are not intended for children.
In some instances, we may need to collect additional data for the purposes set out in this policy or to provide you with certain products and services.
We will securely collect and store this information if you shop with us using a credit or debit card.If you want us to store these details, we will ask.We will collect your bank details if you set up a direct debit payment.
If you apply for credit, stage payments or other forms of finance, we will take into account other information about you such as your employment details, financial position, identification documents, insurance, criminal record and medical history.
When you set up an account on our websites or send an email to our customer services team, we may collect some of the above personal data from you.Personal data is collected indirectly.We can collect personal data from third parties who have your consent, or from publicly available sources.
We will only use your data for marketing purposes.We will aim to update you only about the products and services you are interested in or which are relevant to you if we do this by post, email, text message, online or through social media.
You have the right to opt out of receiving promotional communications if you change your marketing preferences.
If you tell us not to, we will still need to send you occasional service-related messages.
Personal information is collected during the registration process for our newsletter.We use that information to: tell you about our offers, products and services; contact you if we need to provide additional information; check our records are correct and up-to-date; and make sure that you are happy and satisfied with our services.We use a third-party provider to deliver our newsletter.We use industry standard technologies to gather statistics around email opening and clicks.Please see the privacy notice for more information about this.You canunsubscribe from our newsletter at any time by clicking the link at the bottom of our emails.
If you are a member of any of our reward or loyalty schemes, we may collect data directly from you, as well as analyse your browsing and purchasing activity, both on-line and in store, and your responses to marketing communications.The results of this analysis allow us to personalize the information and offers we send to you, as well as understand more about you as a customer.We use technology to do this.
You may receive personalized advertisements while browsing other websites if you visit our websites.Any advertisements relating to the products you have seen on our websites will be on your computer or other device.Information on the use of cookies and how to change your browser setting can be found here.
When you visit our websites, we use service providers, like Sumo Logic, to collect internet log information and details of visitor behavior.This is done to understand how visitors use our websites.This information is not used to identify anyone.
We can provide you with services across our group if we share your personal information.Add details are included.
We work with partners, suppliers, service providers and agencies and may need to share your personal information with them to provide certain services.We will only do so where they meet our standards for processing data and have confirmed that they have appropriate data protection and security controls in place.Our contracts with them prevent them from using your personal information for anything other than to provide services to us or directly to you.These include:
We will transfer your personal information if you place an order with us.
It is sometimes necessary for us to share your personal information outside of the European Economic Area so that we can deliver products and provide services to you or to transfer your information to our group companies, suppliers.When either you, your delivery address or our service providers are located outside the EEA, this will usually be the case.
Personal information will continue to be subject to appropriate safeguards if this happens.We will make sure that the transfer is compliant with the law.To ensure that our suppliers sign up to an independent privacy scheme, our standard practice is to use standard data protection clauses.Regulators approved these methods to make sure adequate safeguards are in place.
Information about browsing and purchasing behavior can be found on our websites.Information about pages viewed, products purchased and the customer journey can be found in this section.
We use appropriate security measures to protect your information and keep it safe.
We won't email you to confirm your credit card or payment details.
We will not retain your data for longer than is necessary unless we are required to by law.
Different retention periods apply for different types of data, however the longest we will normally hold is 6 years.
If we are obliged to provide copies of personal information we hold about you, we will do so for free.
You can ask us to update or correct personal data that we hold about you.
If you have withdrawn your consent, or if the information is no longer needed for the purposes for which it was collected, you can ask us to remove it.
If we are not entitled to use it any more or if the processing is based on our legitimate interest, you can object to it.
You can withdraw your consent at any time, including the right to opt-out of marking communications, if you have consented to us processing your personal information.
If you have provided us with information in a machine-readable format which we process by automated means, you can request us to move or transfer that data to another service provider.
Unless this is necessary for entering into, or performance of, a contract with us, it is not possible for you to be subject to a decision based solely on automated processing.
If you have any questions about your rights, please contact us.
We can locate your personal information if we have proof of identity and sufficient information about your interactions with us.
If you believe that your personal information is being used in a way that does not comply with data protection law, you have the right to lodge a complaint.This would usually be in the country where you live.ADD name and contact details are our lead authority.
We rely on consent as a legal basis for using your personal data in relation to sending direct marketing communications.In cases where consent is the only legal basis for processing your personal information, we will stop processing data after you withdraw your consent.
The legal basis for using your personal information is that it is necessary for our legitimate interests.This also includes:
If you have a question or a complaint about the way your personal information is processed, please contact us by one of the following methods.
We may partner with trusted service providers to make additional products and services available to you and sometimes provide you with links to other websites that are not under our control.
We will not be held responsible for any issues with the use of your personal information, the website content or the products and services provided to you by these websites.
We don't own or operate these websites and they are responsible for processing personal data in accordance with their own privacy policies.You should check the privacy policy and terms and conditions on each website to see how your information will be used.
Cookies are small data files that are placed on your computer or other device when you visit our websites.This is sent back to us by your browser and used to remember your computer or device.
It is essential for the effective operation of our websites and to help you shop online if you have cookies on your computer or device.Both on our websites and elsewhere, they are used to tailor the products and services offered to you.
Cookies need to be enabled on your browser in order to use our websites and shop online.Some features on our websites will not work if you do not accept cookies.You will be able to browse our websites, but not shop online.
The cookies that are stored on your computer or other device when you visit our websites are either designed by us, or on our behalf, and are necessary to enable you to make purchases on the websites.
When you visit our websites, some cookies collect information.Information about pages viewed, products purchased and your journey around a website is included.
The cookies are used to identify if you are a user or not.It's important that we know what information to show you or remind you to log in.
When you close your web browser, these cookies will be deleted, but only for as long as you are on the website.
If you visit a website and then return to it later, the website will remember you, because these cookies remain after you have finished browsing.
These cookies are used for a variety of reasons, and are set by a different domain to the website you are visiting.
We don't use cookies to collect or record information about you.
We do not control what information is collected and stored by Third-Party Cookies, or how they are set, and we don't accept any liability in connection with these cookies, you should check the relevant website for more information about what they do with cookies and how you can manage them.These may include social networking sites.The social network may send cookies to your browser if you share content in this way.
If a website tries to place a cookie on your browser, you might be able to receive an alert if you change your settings.
You can allow First-Party Cookies to be set in most browsers.
The help menu in your browser should tell you how to change your cookie settings.
You can use the functions in your browser to remove cookies.This will allow your browser to collect cookies in the future.Deleting cookies on one browser will not clear them on another.
The website may not work if cookies are not accepted.You will still be able to browse around our websites, although some functions will not be available, for example you won't be allowed to purchase products, set up a new account or access an existing one.
You will be able to make purchases on our websites if you only turn off Third-Party Cookies.
As we make changes to the shopping experience on our websites and as we gather more information about cookies, we will update this list.There may be some cookies missing from the list.
Go back to that category.
Go back to that category.
Go back to that category.
Go back to that category.
Go back to that category.
Go back to that category.
We are happy to help you with any questions you may have, so that you can always make optimal use of your coffee machine.If you want to look at the user manual, please check the following questions.
Your coffee machine might be malfunctioning.The machine can be started again by pressing the Start/Stop button.Is this not working?The machine should have a power supply.Wait at least 10 seconds and re-insert the plug.While the lights are on, is your machine malfunctioning?Please check 3.
If it isn't working as expected, follow the steps below.The light in the cup might be red.
If you have inserted a T DISC, please check it.If not, add one.It's possible that your machine wasn't on when you inserted it.First thing you should do is turn on your machine.
The coffee machine might not have been closed properly.If the head can be closed completely, you should check it.Paying particular attention to the lid area, clean the brewing unit with a soft, damp cloth.
You could not read the barcode properly.To have your machine work again, follow the steps below.
Make sure the barcode is readable.The bar code can be read if you smooth out the foil.
If your coffee machine sounds like it's preparing your drink, but you don't have anything in your cup, you probably have something with your water tank.If the tank is inserted correctly, it's time to check it out.Check the water float for the thank you.Clean the water tank if it's stuck.Try to get your drink prepared now.Don't remove the tank while you prepare your coffee, tea or hot chocolate.
The status and needs of the coffee machine are communicated by the display lights.The status display, water tank display and descale display are the lights that most machines have.Check the manual of your coffee machine to find out where each light is.We will show you all the lights and what to do.
If your coffee machine sounds like it's preparing your drink, but you don't have anything in your cup, you probably have something with your water tank.If the tank is inserted correctly, it's time to check it out.Check the water float for the thank you.Clean the water tank if it's stuck.Try to get your drink prepared now.Don't remove the tank while you prepare your coffee, tea or hot chocolate.
There is not enough water in the tank when the icon and water tap are on.As far as the max mark, please fill your tank with fresh, cold water.Remove the water tank.If there is still water, make sure the water tank is inserted correctly and the float is not stuck.Are you still not working?Call our customer service if you follow Solution 3.
The Bosch coffee machine has a red light on it.The bottom light is the descaling indicator light.It can be either a spray icon or a calculator.When the red indicator light is on, please descale immediately.
There could be an issue with your coffee machine if there are more indicator lights.To find the correct solution, please check which ones are flashing.
The cup and the calc flash at the same time.The descaling process is running.Wait until the descaling cycle is over, then use your coffee machine again.
It is not possible to prepare drinks because the water tank display and descaling display are flashing at the same time.Contact customer service if you follow solution 2.
The warning lights are on.There is a problem with the power supply.Wait 10 seconds and plug back in.If the problem persists, contact customer service or have the power supply checked by an electrician.
Sometimes your drink isn't what you want it to be.To get the best drink quality, it is important to clean and descale your coffee machine.There are solutions to improve your coffee, tea and hot chocolate quality.
Please clean your machine if your drink looks off.Make sure the outlets are clean.The descaling cycle should start if limescale is visible.
If your coffee is too much, you can change the quantity the next time.The recommended volume is provided by the barcode on the T DISC.If you would like more or less coffee, this volume can be adapted.
Press the Start / Stop button to reduce the quantity.Coffee will stop flowing.
Press and hold the Start button until the coffee quantity has been reached.
We are here to help.If you can't find your problem on this page, please contact our customer service or look in the manual of your machine.