When you purchase an item on eBay, there may be a time when you don't get the item you paid for.If a bidder does not pay for an item, it can cause problems for the seller.eBay has a mechanism for challenging transactions that go wrong.
Step 1: The dispute needs to be identified.
Write down important information about the dispute in a few minutes.A faulty item or not receiving payment are the most common issues.Think about how you want the problem to be solved.Do you want the item replaced or a refund?
Step 2: It is necessary to gather necessary information.
You need to know the name of the other party before you start a dispute.The number is the transaction number.Any correspondence associated with the transaction should have this on it.On the "My eBay" page, it will also appear.There is a date for the transaction.If you paid for an item, that's the date you were charged.
Step 3: You can contact the other party.
You can try to resolve the dispute informally.Sometimes problems can be fixed quickly.You can contact the other party through eBay.eBay will be able to trace the communications if they contact the other party through eBay.The other party should pay for or replace the item immediately.You should open a dispute with eBay if the other party does not respond in a day or two.
Step 4: You can access eBay's Online Dispute System.
eBay's online dispute resolution system can be used to open a dispute.Click here if you want to go to the resolution center.You may have to use your eBay login and password.
Step 5: The dispute should be portrayed.
You have to describe the nature of your problem based on whether you bought or sold the item.If you purchased an item, you have two choices: "I haven't received it yet" or " I received a item that does not match the seller's description."If you sold an item, you have two choices: I need to cancel the transaction or I haven't received my payment yet.You can choose "My problem is not listed here" if the options don't properly describe your problem.
Step 6: The transaction number should be entered.
You need to enter the transaction number after analyzing the nature of the dispute.When you enter the transaction number, eBay will ask you questions.
Step 7: You should wait to hear from eBay.
eBay will contact the other party after you submit your dispute.You may be asked for more information before you can make the claim final.It will take a few days before you hear back from eBay.The dispute will be added to the record of the other party after you receive a refund.eBay may ban a member due to the sheer number of open disputes.If you sold a good to a party who didn't pay, you may be able to make a second chance offer to other buyers.
Step 8: Leave your feedback.
You can leave feedback for the other party if you are a buyer.You should warn others of the difficulties you had with the seller, but you should stick to the facts.If you want to state, "Sent broken product" or "Never sent", you can do that.