There are two ways to diagnose and solve shutdown problems on Windows computers, both by applying general fixes and by using specific components of your computer's software.
Step 1: Don't have any third-party programs installed.
Any other program besides Windows Defender is a third-party program.If you have any third-party programs running on your computer, you should uninstall them.
Step 2: Don't open any programs.
Running programs can interfere with your computer's shutdown process.Task Manager can be used to close programs that won't close.
Step 3: Attaching devices should be removed.
If you have plugged anything into your computer, it may be preventing it from shutting down.Remove the items before continuing.Failing to remove attached devices before doing so may cause problems later.
Step 4: You should update your computer.
Your computer's operating system version can cause problems when you try to shut it down.You can update your computer's operating system and drivers.Click the gear.Click.Click if you want to.Wait for the computer to update.
Step 5: Before shutting down, make sure your PC's wireless connections are disabled.
It's possible to fix the shutdown problem by disabling your computer from all wireless networks.Click the box in the bottom-right corner of the taskbar to place your computer in Airplane Mode.Click the box.If you're on a wired network, you should remove the Ethernet cable from your computer as well.
Step 6: The start can be open.
The Windows logo can be found in the bottom left corner of the screen.Administrator privileges are needed in order to fix the windows update.
Step 7: Click the Windows System when you scroll down.
There is a folder in the Start menu.
Step 8: Click on the control panel.
It's in the middle of a folder.
Step 9: Click on the problem.
This icon is similar to a blue computer monitor.Click the option next to "view by:" in the top-right corner of the window if you don't see it.
Step 10: There are problems with Windows Update.
The "System and Security" heading has a link below it.
Step 11: You can click next.
It is in the bottom-right corner of the window.
Step 12: Click if you want to be an administrator.
The option will be at the top of the window.If you don't have an administrator account, you will not be able to complete the process.
Step 13: Go to the on-screen instructions.
Follow the instructions provided to fix any problems with the Windows update.When prompted, you'll click and wait for the fix to be applied.To turn off your computer's power, you will have to hold down the power button.
Step 14: The start is open.
The Windows logo can be found in the bottom left corner of the screen.
Step 15: Click on settings.
The Start window has an icon in it.
Step 16: You can click Update and security.
It is an icon of a circular arrow.
Step 17: You can click Troubleshoot.
The left side of the window has a tab on it.
Step 18: Click Power when you scroll down.
It is at the bottom of the page.
Step 19: The troubleshooter can be run.
The button will be to the right of the option.Clicking will start the process.
Step 20: Wait for the error to appear.
There are errors related to battery life and screen brightness.Your power settings are not responsible for your computer failing to shut down if there are no errors in the process.
Step 21: Click here to apply the fix.
You will do this for each problem that comes up.Click if you don't want to fix the problem.
Step 22: Shut down your computer.
The problem was solved if the computer shut down.Proceed to the next part if not.
Step 23: The start can be open.
The Windows logo can be found in the bottom- left corner of the screen.
Step 24: Click on settings.
The Start window has an icon in the lower left corner.
Step 25: Click the system.
The icon looks like a laptop.
Step 26: Click power or sleep.
The System page has it on the left side.
Step 27: Click additional power settings.
The option is on the right side of the page.
Step 28: You can choose what the power buttons do.
There is a link in the top- left corner of the window.
Step 29: "On battery" and "lugged in" boxes should be changed to "Shut down".
Click the drop-down box right of "When I press the power button" and beneath "On battery" to go to thelugged in column.Pressing the power button will shut down your computer.
Step 30: Press the power button to shut down the computer.
The problem was solved if the computer successfully shuts down.Proceed to the next part if not.
Step 31: The start is open.
The Windows logo can be found in the bottom- left corner of the screen.
Step 32: Click the Windows Defender Security Center when you scroll down.
It can be found in the "W" section of the Start menu.
Step 33: Click it.
It is in the left corner of the window.
Step 34: Click for threat protection.
It's in the middle of the window.
Step 35: Click the advanced option.
There is a button in the middle of the page.
Step 36: "Full Scan" needs to be checked.
You can click the circle to the left of "Full Scan" at the top of the page.
Step 37: Go to Scan now.
The page is in the middle.If you do that, your computer will be scanned for disruptive programs.
Step 38: Wait for the scans to be completed.
Windows Defender will alert you if there is any malicious activity during the scans.Windows Defender can remove dangerous items.If the scans don't find anything, you can check "Windows Defender Offline Scan" instead of the full one.
Step 39: Shut your computer down.
The problem was solved if the computer successfully shuts down.Proceed to the next part if not.
Step 40: The start can be open.
The Windows logo can be found in the bottom- left corner of the screen.
Step 41: Click the Windows System when you scroll down.
There is a folder in the Start menu.
Step 42: Click on the task manager.
The bottom of the Windows System folder is where this option is located.
Step 43: Click Start.
The Task Manager window has a tab at the top.
Step 44: Click Disable if you want to stop the program.
When you turn on your computer, this will prevent the program from starting automatically.Too many programs attempting to start at the same time can cause your computer to crash.
Step 45: Don't use non-Windows startup programs.
When you're through, any third-party programs should be disabled.Don't uninstall Windows processes such as the graphics card.
Step 46: Shut your computer down.
The problem was solved if the computer shut down.You will need to bring your computer into the tech department if not.