How to fix Amazon Flex app issues, how to contact Amazon customer, and reset my app.
There are no delivery openings in your area at the moment.
Do you have issues with the Amazon Flex app?A frozen screen is one of the most common issues.This can happen as soon as you open the app, or when you watch the introductory videos.
If it happens during a delivery block, you might be late for your delivery, but it's usually fixable if you follow the instructions below.
The Amazon Flex app is a relatively complex piece of software that must incorporate your own phone, which may be one of a variety of phone models and operating systems.
There are frequent software updates that must run to bring your Amazon Flex app to the latest version so that Amazon can continue to improve its services.
With so many moving parts and variables, things can go wrong and you will have issues with your app, especially when the app updates itself.If your app isn't working, there are steps you can take to fix it.
Real time updates with your location, delivery block availability and package status are provided by the Amazon Flex app.If you are in an area with poor reception, the amount of bandwidth required may exceed what your phone can provide.
It might appear that the Amazon Flex app is frozen or hangs, but in reality it might be waiting for a data transfer to complete.Make sure you have a strong enough wireless signal.Either move a bit for a better cell signal or find a nearby Starbucks that has free internet.
Sometimes your phone will try to stay on the internet even though the signal is weak.If you are not in Starbucks, your phone will still try to use the Starbucks WiFi even though the connection is weak and you have a 4G/LTE connection.
If that happens, it's a good idea to stop the internet from working.
The Amazon Flex app may freeze after you check your connection, or you may need to go to the next step.
If you have confirmed that your internet connection is stable, this is the next step in determining if the issue is temporary.Double-tap the home screen if you are using the iPhone.You can use the left and right Swips on the screen to see which apps are running in the background.
Swipe upwards on the screen to access the Amazon Flex app.You will see the Amazon Flex app fly away when you open it on the iPad.
Go to the settings app and choose the apps you want to use.Select FORCE STOP when you tap into the Amazon Flex icon.To complete the app shutdown, tap on OK when prompted.
If you restart the Amazon Flex app, you will be prompted to log in.If you restart the Amazon Flex app, you will be able to run the app without any issues.Keep reading if not.
Your next step is to restart everything, including your phone, because restarting the Amazon Flex app didn't fix your issues.Shut down your phone and turn it on again to see if this resolves the issues you were having with the Amazon Flex app.
Shutting down the phone is not the same as putting it to sleep.The phone will prompt you to power off if you hold down the power button.The popup on the phone will ask if you want to power off, instead of the other way around.
The Amazon Flex app is still having problems despite the measures taken.You will need to uninstall the app from your phone in order to install a new one.
If you have an Apple device, hold down the Amazon Flex icon on your home screen.You should see a grey circle with an X in the top left corner of the icon after a few seconds.If you tap on the grey circle with an X, you will be asked if you want to remove Amazon Flex.
Go to the App screen to find Amazon Flex.The text "App info" and "Uninstall" appear when you hold down the Amazon Flex icon.Release your finger when you drag the icon above the uninstall area.After being asked if you want to uninstall the app, tap OK.
You must manually retrieve the download link if you want to use a standard app.
You should see that your phone starts to download a file.Once downloaded, tap on the file to begin the installation process.
Send an email to amazonflex-support@amazon.com with the subject line "Issue with Amazon Flex App".Write in the body.
The Amazon Flex app is malfunctioning.The app won't load.This doesn't fix anything after I restart the app and phone.I am using an operating system.
You will get an email reply with a link.The process of reinstalling can be started by clicking on the URL link.
After completing the survey, you will get a shortened URL that you can type into your phone's browser.Installation will start from there.
Are you still having problems?You may have a problem with your phone.You can use the other phone if you have access to another one.To get an official answer, reach out to amazonflex-support@amazon.com.