Over the last 15 years, the limousine business has grown at an average annual rate of 2.5%, bringing in over $12 billion in the US alone.There is money to be made in the right market with more and more competition.If you are a person who doesn't mind long hours, starting a limousine business may be for you, but you will want to plan carefully, market effectively, and vary your types of service to ensure your business is a success.
Step 1: You should know what you are getting into.
The limousine business is not for everyone.Customer service and availability are what determines it.If you aren't a people person, look elsewhere.Think again if you want a 9-5 job.People rent limos at all hours of the day, and the most lucrative jobs take place on the weekends.It is important that you are comfortable with long, erratic hours before you start working in the business.
Step 2: The costs of starting a company should be considered.
If you want to start with your own car, insurance, and website, it will cost you between $50-100,000.Depending on how much you invest in your website, you can start a virtual call center for between $500 and 5,000.
Step 3: Determine the type of company you will start.
If you want to start a limousine company, you don't need a limo.Depending on how much you are willing to invest, you can start by building a customer base, buying a vehicle or launching an entire fleet.A business card, website, and toll-free number are all you need for a virtual call center.You will take up to a 20% commission on calls and internet requests for limo services.This is an inexpensive way to build a customer base.If you want to drive a vehicle, you need to start with a black sedan or limousine, both of which will require a significant investment.Driving your own vehicle will allow you to make more money.Launching a fleet is the riskiest way to start your business as it requires a large outlay of capital to purchase multiple sedans and limousines.Dispatchers and chauffeurs will typically charge a flat fee to use lease your vehicles or give you a percentage of their fares.If business is slow, more vehicles on the road can mean bigger losses.
Step 4: A business plan is needed.
Whatever type of limousine service you decide to launch, your business will benefit from a strategic plan that will guide you in achieving your goals.You can find more information about how to write a plan here, but you should also include your business concept, your strengths and weaknesses, long term goals, and performance indicators, which will let you know you are succeeding or failing.The last might include measures like the number of repeat customers and inquiries you convert into sales.Market research is about the nature of the industry, who are your customers (business men, airport traffic, weddings, etc), and what prices are charged.The goal is to sell service.The cheap limousine company is not a good business model.A marketing plan will help you communicate with your customers.Identifying the individual projects that will lead to completing your larger goals is an operations plan.To begin with, these might include hiring a designer, finding a webhost, buying a car, and choosing a billing option, all to prepare your vehicle for service.Financial projections include a list of assets before you start the business, as well as start-up costs such as building a website, getting insurance, and purchasing a vehicle.You need to know how long you can perform at a loss and how much business you have to do in order to make a profit.There is a sample business plan for a limousine service here.
Step 5: Consider hiring a consultant.
The limousine business has consultants who specialize in it.They can help you find lucrative markets, set rates and advertise effectively.If you are new to the business, a consultant can make you money in the long run.
Step 6: Hire a business lawyer who is familiar with the industry.
A lawyer can help you decide on the best legal structure for your business and walk you through tax procedures and licenses in your area.
Step 7: Determine the legal structure of your business
This will affect how you file taxes and how much you have to pay.Most small businesses are sole proprietorships, which are the easiest to set up and have the least paperwork.A lawyer can help you pick the best legal structure for you.An unincorporated business is run by an individual.Since there is no distinction between the business and the owner, the income from it is reported as your income.You pay taxes.This form is not recommended because you will be personally liable for your business.A partnership is a business where two or more people are involved.Pick a name and register your business in your state.You need to register with the IRS and get a tax ID.The partners pay taxes on their individual tax return when the profits are passed on.Self employment tax is included.The partners are responsible for their actions.To start a limited liability company, you need to choose a name and file articles of organization in your state for a fee.The decisions and actions of the company are protected from personal liability by the owners of a limited liability company.A corporation is a legal entity owned by shareholders.To register your corporation, you have to choose a company name and file articles in your state.You need to register with the IRS and get a tax ID.Corporations file taxes on their own.Allowing owners to take advantage of the corporate tax rate may be beneficial, but it may also lead to double taxation.If this form of business will benefit you, you should speak with your lawyer or accountant.Profits and losses are passed on to the owners of the company in order to avoid double taxation.
Step 8: You can register your business with your state government.
If you are doing business under a different name than your own, you need a DBA.If you are working as an independent contractor under your own name, you don't need a name change.If your limousine business has a different name than your own, you need to register it as a DBA.
Step 9: Determine if you need a tax identification number for your business.
If you have employees, you will need a tax ID if you don't file taxes.If you have a tax ID with which to pay your employees, your company will be responsible for half their payroll taxes.
Step 10: Register to pay taxes in your state.
Business and corporate income taxes are levied by most states and localities.If you are a sole proprietor, you will pay this tax as part of your personal income return.State worker's compensation insurance and unemployment insurance taxes need to be paid by you if you have employees.Information on tax laws for businesses in your state can be found here.
Step 11: Obtain licenses and permits.
Depending on the laws in your area, you will need to obtain permits for your business, vehicle, yourself, or all three in order to operate a limousine or black car, and sometimes another permit to pick up passengers at the airport.The cost of these permits depends on the locality and how competitive the market is.
Step 12: Get insurance.
Your passengers and car will not be covered if you use personal auto insurance for hire.It can take up to 6 weeks to set up a business auto policy that covers livery service.
Step 13: A website can be created.
A website is necessary for most clients to find their limousines online.Unless you are an experienced site designer, you will probably want to hire a professional.Register your domain name and choose a webhost with the help of web designers.You will have more input if you pay more.The cost of web design varies depending on whether you use a solo developer in the US, an offshore web company, or an established US agency.The cost of a US firm will usually range from $5,000-$10,000, with solo developers falling somewhere in-between.
Step 14: Print business cards with a toll-free number.
You will be charged by the minute for your toll-free numbers.Call for the best rates.Business cards can be printed with the number you have.These cards can be used to grow your business.You will leave them at hotels and clubs.
Step 15: Purchase a vehicle or arrange contracts.
If you are establishing a virtual call center, you will need to negotiate contracts with existing limousine companies that will give you a commission.You will need to buy a vehicle.A black Town Car is a good starting point for airport transfers.It is cheaper than a limo.Most of the most lucrative services, such as weddings, funerals, proms and graduations, require a stretch limo so you will want to add one to your fleet as soon as possible.White limos are most popular for weddings, proms, graduations and other special events.You can provide airport and corporate business during the week and special events on the weekends if you purchase a black sedan and limousine.
Step 16: Pick a payment system.
You can install a meter in your car, but limousine drivers are increasingly opting for online services that schedule appointments, notify drivers where to pick up customers, and handle payment.
Step 17: Purchase a navigation system.
If you don't know your town, there will be addresses that you have never heard of.A navigation system will help you avoid traffic and ensure that you don't get lost.
Step 18: You can advertise your service.
The limousine business depends on advertising.The more inquiries you receive, the more money you can make.Business cards and a polished website are important starting points.Pay-per-click advertising is the fastest way to get people to your website.Make sure you are targeting the right audience.If a lot of visitors don't purchase your services or product, you can lose money.There are two major advertisers.Make sure you have a professional ad in both the yellow pages and craigslist for those who search there.Radio spots are more expensive than internet advertising, but they can be effective.Drop off your card at a hotel or night club.Give hotel doormen and club staff a 5% commission.You want to be the person they recommend.
Step 19: Airport transfers are good for business.
Over the course of the year, the business tends to be steady despite the low profit margins on airport clientele.Between prom and graduation season, it provides a good base of revenue for your company.
Step 20: Seek out specialized hires.
Airport transfers and corporate hires will help keep you in the black, but the real money to be made is in special events, which require a limousine.There are a lot of reasons to get a stretch limo.They need a tuxedo-ed driver, champagne beverage, and coordination with the bride, but also pay very well.This is a specialized service that takes place on the weekends.You will need a limo and a pressed black suit.The season for proms and graduations only lasts two months, but they provide the greatest profit for limousine companies.Advertising should be increased before and during the season.
Step 21: Special event service contracts should be prepared.
If you book in advance, you want the clients to sign a contract that has a non-refundable 20% deposit in case they back out.It's not uncommon with graduations.
Step 22: As you grow your business, buy more cars and hire more chauffeurs.
Picking out well-dressed chauffeurs in the baggage area is the best way to hire chauffeurs.If they aren't happy working where they are, ask them to call you.If you want to collect money from your drivers, you need to have your lawyer write up contracts for you to sign.
Step 23: Referring business is a way to cultivate repeat business.
This is important to success in the limousine business.Client information should be collected on your website.It can be used to create email and physical mail lists.Send mail to thank customers and encourage them to use your service again.You should always give out your business card to passengers.Provide professional, courteous service that makes customers want to come back.