- Sign in to My Account.
- Once you're signed in, scroll down to Services in the Overview page, then click the Status Center link.
- Click on the Devices tab at the top of the My Account page, then click the Status Center link under Common Solutions.
Why is my Xfinity cable not working?
Make sure you've tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We'll scan your device for potential issues. We'll refresh your system or restart your TV Box.
What lights should be on my Xfinity router?
The lights you want on your Xfinity router are the “power” light and the “Online” light. But both of these should not be blinking or dull. Instead, they should be solid white.
Where is the power button on Xfinity cable box?
Press and hold the Power button located on the front of the TV Box for 10 seconds.
How can I check if my internet is working?
If you're connected to the right network and still have a problem, Windows can help you diagnose the problem. Right-click on the network icon in your system tray and select Troubleshoot problems to run the Windows Network Diagnostic routine. This can sometimes correct common issues by resetting the adapter.
Why is my Xfinity cable saying no signal?
Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.
How do I reset my Xfinity signal?
- Log in to your account at xfinity.com/myaccount using your Xfinity ID and password.
- Scroll down and select Manage Internet.
- Select Restart Modem to begin troubleshooting.
- Select Start Troubleshooting to begin your modem restart.