Kindly send us an email at help@paxful.com or send us a message through live chat on the website so we could assist you further with your concern.
How do I report a problem on Paxful?
On the bottom of the trade page, click Report a problem. The Report a problem dialogue box appears. 2. Choose a report type, write a detailed description in the Description field, and click Report.
How do you talk to a moderator on Paxful?
- In the trade chat, click Dispute. The Dispute dialog box appears.
- Select a dispute reason from the list and explain what happened clearly in the text box below.
- Click Start dispute and check your trade chat for a message from a moderator.
- Provide as much evidence as you can, such as:
Who owns Paxful?
Ray Youssef -
How long does it take for a moderator to respond on Paxful?
As per the moderator message in the trade chat, a dispute can take a couple of days to resolve.
How do you chat with Paxful?
Paxful on Twitter: "@Musaonyemi13 For support queries, please contact help@paxful.com or use the instant online chat at https://t.co/pKFUmPSARr #PaxfulCares" / Twitter.
Can I get my money back on Paxful?
This means that after you've received a payment for your crypto your trade partner can request their funds back. A chargeback may happen as it is allowed by some third-party services that are used as payment methods.
What happens if you get scammed on Paxful?
If you do send the scammer your funds, the fraudulent trader may send your cryptocurrency to a non-Paxful wallet. After they send their cryptocurrency outside of Paxful, they can get away without making a payment for the cryptocurrency.
Can you get scammed on Paxful?
No, Paxful is not a scam. We have ourself used the site several times. The website has various terms and conditions to be followed to have successful trade and still some sellers try to scam new users who are unaware of how to use the site to buy/sell crypto.
Can I unban my Paxful account?
Just like a suspended account, a banned account cannot be unbanned, so if you're wondering how to recover a banned Paxful account, you can't.
How do I recover my Paxful account?
If you forgot your email, our support team can help you with this. Kindly reach our team by sending an email at help@paxful.com or send us a message through live chat on paxful.com so our team can assist you.