Great customer service means meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.15 Jan 2020
What are the 7 qualities of good customer service?
- Positive attitude. A positive attitude is for a customer service rep what a solid foundation is for a building.
- Excellent communication skills. Think big here, real big.
- Thorough product knowledge.
- Strong multi-tasking skills.
- Patience.
- Fast pace.
- Creative thinking.
- Stress resistant.