A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. ... The job of any self-service portal is to help users address common needs efficiently and without outside help.
What makes a good self-service portal?
Benefits of customer self-service portals. A knowledge base with a collection of FAQs, articles, videos, diagrams, how-to guides, and more. Password reset capabilities. The ability to log a service request. Collaborative spaces, like community forums for customers to share information and provide helpful tips.Dec 8, 2020