You can speak to a human by pressing 0 once you've called our customer service crew on on 0345 308 4620. If you're wanting to redeem vouchers online: Select your film and venue/session, look for some grey text that says 'Add a promo code'.
Can you get a refund on Vue tickets?
You'll be able to self-refund any ticket purchased online up to 3 hours before the session starts. And you've got full control over the number of tickets you'd like to refund so you're covered if the whole group can't make it, as well as if just one person drops out.
Can you change a Vue booking?
We're happy to amend a booking, but generally don't refund bookings unless there are exceptional circumstances involved. Please give our customer service crew a call on 0345 308 4620 and press 0 to speak to an agent who can help you.
Can you cancel pre booked cinema tickets?
Your booking A cinema's terms and conditions usually state that pre-booked tickets are non-refundable. If you contact the cinema, you might be allowed to change your tickets; as this is time sensitive, phone using the Resolver app and record your call.
Can you take your own food into Vue Cinema 2021?
Vue and Cineworld take a similar stance. No alcohol and no hot food. Please note that only food and drink bought within the cinema is allowed to be taken into the screen.”20 Aug 2021
Does Vue let you bring your own food?
Vue and Cineworld take a similar stance. No alcohol and no hot food. But there is one venue that has a blanket ban on bringing your own snacks. Please note that only food and drink bought within the cinema is allowed to be taken into the screen.”20 Aug 2021
Can I take my own sweets into Vue?
Vue and Cineworld take a similar stance. No alcohol and no hot food. But there is one venue that has a blanket ban on bringing your own snacks. Its website states: “We sell a range of hot and cold, savoury and sweet snacks in our fully licensed bars within all of our venues.20 Aug 2021
Can a cinema stop you taking in your own food?
The cinema-going experience has changed a lot over the years. One of the more recent changes is that it's now legal to bring your own snacks into cinemas, so long as they are in sealable containers. Recently, a number of cinemas have been banning popcorn and other food from being brought inside.5 Nov 2021
Can you take pizza into Vue Cinema?
You can take your own cold snacks and non-alcoholic drinks into Vue cinema, but not hot food or alcohol. “We ask guests not to bring in their own hot food or alcohol to ensure the best big screen experience for everyone. “8 Feb 2018
Do you have to show ID at the cinema?
Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt. In order to prove your age we require official I.D. that includes a photo and date of birth such as a passport or driver's license. (We accept photocopies of passports.
Does Vue cinema have CCTV?
We record static or moving imagery of customers and staff via CCTV systems in our cinemas for the prevention and detection of crime, for safety and security reasons and to support the effective management of our business operations by monitoring visitor experiences at our cinemas.
Can a 14 year old watch a 15 film at Vue cinema?
Short answer: No, they won't let you into a MA15+ movie if you are under 15 without a parental guardian. It really doesn't matter how old you look, they don't care.