(d) If you consider a transaction made using your Afterpay Account was note made or otherwise authorised by you, you should contact Afterpay at 0800 461 268 and we will investigate this as an unauthorised transaction.4 Oct 2021
How do I dispute a charge with Afterpay?
If you have a complaint with us arising out of or related to this Agreement, you should contact us at info@afterpay.com. If you have a complaint arising out of the delivery or quality of the goods you have purchased, you should contact the merchant using the details posted on the merchant's website.
Is Afterpay down right now?
Current Afterpay status is up.
Why is my Afterpay not working?
Here are a few reasons why a payment can be declined with Afterpay: Your first payment amount must be available at the time of purchase - even if you have nothing to pay today. Your Afterpay account has overdue payments owing. The Afterpay risk management department has declined your payment.30 Jul 2017
What happens if you don't pay Afterpay at all?
If you don't pay Afterpay, the company does two things. First, you'll be charged a late fee. Second, you'll be locked out from paying for new orders with Afterpay until you pay your overdue payments. It's also possible that Afterpay may not approve you for future purchases either.
Why is my Afterpay account suspended?
Please note, if your payment is already past-due late payments—even those made within the grace period before a late fee may be charged—will affect your future spending limits. Your account will also be suspended until all late payments are paid.11 Feb 2021
Will Afterpay unblock my account?
There is no Afterpay 'blacklist'! But missing payments isn't good for anyone, so if you do miss a payment, we will immediately pause your account and you won't be able to buy anything else with us until your payments are up to date. Ultimately, all steps we take are to help you spend responsibly with Afterpay.3 Aug 2021