- Go to the profile tab (👤).
- Tap "Help."
- Tap "Help Center."
- Choose "Close my Albert account."
Why is Albert taking money from my account?
If you're not a Genius customer what may look like a charge is, in fact, a transfer to your Albert Savings account. This is your money, we're saving it automatically for you (and paying you a bonus on your Savings balance!).
Can you get a refund from Albert?
We do not offer refunds for individual subscription purchases. We encourage users to try the free content that we offer in every subject prior to purchasing an upgrade. If you purchased the wrong subject by mistake, please email us at hello@albert.io and we can switch the subject access for you.
How do I cancel Albert and get my money back?
- Go to the Albert app.
- Click the Profile tab at the bottom of the screen.
- Click on Help.
- Click on Contact Support.
- Send 'Cancel Genius' as a message.
- Confirm cancellation.
How do I get my money from Albert?
- Go to the "Move money" tab (🔃).
- Under "Transfers," tap "One-time."
- Choose "Investing" as the account you're sending money from.
- Choose the account you're transferring money to.
- Type your transfer amount and hit "Transfer."
Does Albert take your money?
The money in your Savings account is yours, available for withdrawal anytime. There's no fee for transferring your funds. Albert places your Savings funds in the default savings goal, the Rainy day fund.
How do I remove Albert from my bank account?
Tap the Profile icon in the bottom right corner of the app. Tap Help. Tap Help Center. Tap Delete Albert account.