1-800 Contacts is an accredited company with the Better Business Bureau (BBB). They have an A+ rating from the BBB based on their commitment to customer service. There are about 30 customer complaints on the BBB site, all of which 1-800 Contacts has responded to.2021-03-11
Does 1800 contacts call your doctor?
After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.
Can I return unused contacts?
If you are still unsatisfied, and want to return your contact lenses, print and fill out a claim form. Mail the form, receipts and opened ACUVUE® boxes to the address on the claim form; return unopened boxes to your doctor. in the mail.
Can I return my contacts to 1800 contacts?
What is 1-800 CONTACTS' return policy? We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we'll even let you return the unused lenses, as long as they are sealed in their original packaging. Once we verify your new prescription, your lenses will be replaced and sent to you.
Does 1800 Contacts charge tax?
We are not required to, and do not, collect Taxes in all states.
Can I return unopened contact lenses?
Contact lenses may be returned within 30 days and exchanged within 365 days of purchase provided they are unopened, unmarked, undamaged, unexpired, and in original condition with packaging.