Select "My Orders" If the order status is "Pending Delivery Confirmation" you should see a "Return and Refund" tab. Click it to open a dispute and get a refund for an unwarranted charge.
How long does DHgate take to process?
DHgate shipping time Item processing time is the time which the sellers opt to send the products to your door. The processing time may be different with different categories of orders and volume. The estimated time taken by the item processing method is 3 to 15 working days.