The majority of ASOS returns are free, but some locations will require you to pay for postage.
Do ASOS returns have to be in original packaging?
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).
Does ASOS charge for return shipping?
We'll refund what you paid for your order but not the shipping charge. For more information on our Returns Policy, click here.
Can I return ASOS in another bag?
ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.
Where do I stick a returns label?
Place the label on the outside of the box, if possible on the widest side. Do not place it on a closing line or on the tape used to close the package. Make sure that the information on the label is correct and complete (sender and receiver details, and weight of the shipment).
Does ASOS pay for return shipping?
We'll refund what you paid for your order but not the shipping charge. For more information on our Returns Policy, click here.
How strict are ASOS with returns?
In most cases, returns will be totally fine. Acceptable reasons would be if the clothes don't fit, or if you simply don't like them in person compared to what they looked like on the website. As long as the item is still in its original condition, ASOS accepts the returns for free.2019-04-05
Does ASOS return labels?
You won't receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account – no paper or printer required! ... Find out how to return to an ASOS Brand Partner here.
Can I return without label ASOS?
You won't receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account – no paper or printer required! ... Find out how to return to an ASOS Brand Partner here.
How do I make a return to ASOS?
- Fill in your returns slip and put it in the parcel. ...
- Click here to create your return and follow the instructions provided.